Yet Another Free Help Desk Framework
Sinergia is a free, open source, web based framework for developing help desk management solutions in NET 3.0
Wednesday, October 05, 2016
Kezmo, a tool for collaboration across organization borders
While this is not directly related to Sinergia, I need to share with you a bit of news. I've been working for the past year in a messaging platform that we've just released under the name Kezmo.
It's an enterprise chat platform, that can be used for team collaboration within the organization, but also it can be used for external collaboration, with clients and prospects. It can be used for helpdesk type of scenarios, since it supports storing structured information, such as issues.
It enables the creation of collaboration spaces, that take after Whatsapp groups in a way, and each space represents a pocket of independent context where team members, plus clients, providers, and whoever needs to be added to the loop can participate. Within these collaboration spaces, tasks can be assigned, issues can be raised, and notes, and links stored.
The user interface is meant to enable agile collaboration, allowing users to create tasks and issues directly from the chat interface. Additionally if more conservative users prefer to create tasks using a form, as usually provided by some tools, they can do so as well.
It's available in iOS, Android, and web for desktop.
It would help us a lot if you could try it, and provide feedback.
Labels:
crm,
customer management,
enterprise chat,
helpdesk,
issue management,
secure chat
Monday, October 20, 2008
Sinergia 0.6 released
Release notes
Framework update
Visual studio solution updated to framework version .NET 3.5 SP 1
Case Attachments
Support to attach files to cases included.
Calendar AJAX Control
Datetime fields now include Calendar AJAX controls, from the AJAX.NET control toolkit
DAAB->ADO.NET
Removed Data Access Block (Entlib) usage, replaced by plain ADO.NET
please try it, and do report any issues you might find.
Framework update
Visual studio solution updated to framework version .NET 3.5 SP 1
Case Attachments
Support to attach files to cases included.
Calendar AJAX Control
Datetime fields now include Calendar AJAX controls, from the AJAX.NET control toolkit
DAAB->ADO.NET
Removed Data Access Block (Entlib) usage, replaced by plain ADO.NET
please try it, and do report any issues you might find.
Saturday, April 07, 2007
Sinergia 0.4.2 released
Sinergia version 0.4.2 has been released, featuring:
* Users, and user roles management
* My profile
* My Cases
* Forgot your password?
As usual, download it, try it, and come back with feedback.
* Users, and user roles management
* My profile
* My Cases
* Forgot your password?
As usual, download it, try it, and come back with feedback.
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