Sinergia screencasts

Screencasts of some of Sinergia's help desk features are now published in the project's site. This is a work in progress, as soon as I create new screencasts I'll publish them.

So, please check them out and come back with feedback.

Sinergia 0.4.0 released

I'm happy to announce that Sinergia open source help desk version 0.4.0 has been released.

Its focus was:
- improving error logging support
- adding import/export case types feature. This feature will have a post on itself
- fixing windows service restart problem

As usual, you may download Sinergia's latest release from here.

cheers, gabo

Known Sinergia Issue Opening existing workflow instance after restarting windows service

I've spotted some days ago a bug in Sinergia. If you create a new case, and then re start the Sinergia Workflow Window Service you will have problems editing the created case. But you'll be able to create new instances without problem. I'll be working this week on this bug, in the meantime I've already started a new thread in Windows Workflow Foundation's forum, here it is if you want to take a look a t it.