After a long hiatus there's a new release of the Sinergia Help Desk project.
The 0.3.7 version improves error logging, and includes a new tool to diagnose if a setup is ok, trying the most important features independently.
So if you install this version you should see a new link in the Login page. Something like this:
Following this link should lead to this page, where you can test every feature needed for a correct execution of the Sinergia web application.
With this tool you know from scratch if something is going wrong, and maybe even a hint about how to fix it.
I hope you find it helpful.