Sunday, March 04, 2007

Diagnose setup problems tool

After a long hiatus there's a new release of the Sinergia Help Desk project.

The 0.3.7 version improves error logging, and includes a new tool to diagnose if a setup is ok, trying the most important features independently.

So if you install this version you should see a new link in the Login page. Something like this:
Sinergia Help Desk Following this link should lead to this page, where you can test every feature needed for a correct execution of the Sinergia web application.

With this tool you know from scratch if something is going wrong, and maybe even a hint about how to fix it.

Sinergia Help Desk Diagnose tool I hope you find it helpful.

9 comments:

David King said...

I'm having problems with Create & Update case. I get the following error:

Error Message: Requested registry access is not allowed.

Any ideas?

gabo_uy said...

What version are you running? I would start by checking the Event Viewer for more descriptive error messages.

The best place to submit this type of requests would be the Sinergia Google group.

Anonymous said...

looks like a permissions issue, of the application pool running Sinergia 's website. Insufficient priviliges maybe.

You can try setting the identity of the application pool to Local System, to check if this is the case.

Anonymous said...

Hi, Can you send me or provide link on how to install the system? I couldn't find it on the blog site...
-bryan

gabouy said...

http://sinergia.sourceforge.net

click the Download link in the menu

Anonymous said...

I've already downloaded it and set up the Website folder under wwwroot... I run it on VS 2005 and I got the error Unrecognized configuration section system.servicemodel which is under the web.config file... any help on this guys? thanks a lot...

gabouy said...

The project requries WCF, which comes with .net framework 3.0 and later versions. If you are using VS2005 you will need Windows Communication Foundations extensions for VS2005.

Or run it with VS2008 express :)

Anonymous said...

"Create & update case -> ERROR Problems retrieving case ticket, ticket is null"

i got that error and i couldn't solve it. Could you help?

Tithira said...

I'm having problems with Create & Update case.I get the following error:
Problems while trying to establish a connection with the workflow's engine backend. Please contact your system administrator. Inner Exception: Could not connect to http://localhost:8089/Sinergia/CaseServices. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8089.

How to resolve this problem ? I run web project on VS 2008